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Galexia assists CHOICE with submission on consumer protection in telecommunications - May 2008

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Galexia was commissioned by CHOICE to prepare a submission to the 2008 Telecommunications Consumer Representation Stakeholder Forum, held in late April 2008. The paper, entitled Consumer Protection in the Communications Industry: Moving to best practice, provides an overview of consumer concerns with the current co-regulatory consumer protection framework in the telecommunications sector in Australia.

• Download PDF version - 596 KB
• Download CHOICE’s PDF publication (released October 2008) - 925KB
• Browse online version:
  • Title Page
  • Contents
  • 1. Scope and Purpose
  • 2. Consumer Protection Framework in Telecommunications
  • 3. Comparison with other sectors
  • 4. An improved model
  • 5. Appendix 1 - Summary of Australian Codes
  • 6. Appendix 2 - Case Study on the Code on Information on Accessibility Features for Telephone Equipment
  • 7. Appendix 3 - Resources

View other submissions to the Forum (external link) »

View Galexia’s collection of research articles and submissions »

View CHOICE's telecommunications campaign page »

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